Returns & Exchanges

At Golfers Edge Store, we stand behind our premium golf equipment and apparel. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your golfing experience remains exceptional.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

• Items must be unused, in original condition with all tags attached
• Original packaging must be intact (especially important for golf clubs and fragile items)
• A copy of your order confirmation or receipt must be included

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service team at [email protected] within 15 days of receiving your order with:

• Your order number
• The item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Return address (our warehouse in Baltimore, MD)

Step 3: Ship Your Return

Package your item(s) securely in the original packaging and include all accessories. Affix the return label we provide (for US customers) or follow the international return instructions.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping service
• Original shipping fees are non-refundable

Refund Process

Once we receive and inspect your return:

• We’ll notify you of the approval/rejection of your refund
• Approved refunds will be processed within 3-5 business days
• Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution

Exchanges

For exchanges:

• We’ll process your exchange once we receive the returned item
• If the exchange item is of higher value, you’ll be charged the difference
• If the exchange item is of lower value, we’ll refund the difference
• Standard shipping rates apply for exchanged items

Damaged or Defective Items

If you receive a damaged or defective item (especially important for golf clubs like our Ultralight series or Player Pathway training systems):

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange for a replacement at no additional cost
• In some cases, we may request return of the damaged item

International Returns

For customers outside the United States:

• You’ll be responsible for return shipping costs and any customs fees
• Refunds will be issued in US Dollars
• The refund amount may vary slightly due to currency fluctuations
• Please note we cannot accept returns from some Asian and remote regions