Welcome to Golfers Edge Store’s FAQ section! We’re here to help answer your questions about our premium golf equipment, apparel, and services. Below you’ll find information about our products, shipping, returns, and more.
About Our Products
What types of golf equipment do you specialize in?
We specialize in high-performance golf equipment including clubs (particularly our Ultralight and Tour Series lines), golf bags, balls, gloves, and training equipment like our Player Pathway progressive learning sets and Yard Club with Training Grip.
What makes your golf apparel special?
Our technical golf apparel features premium ML75 interlock fabric and UPF 50+ protection, designed for both performance and comfort on the course. We offer specialized lines for men, women, boys, and girls.
What are the Player Pathway levels?
Our Player Pathway is a progressive learning system with equipment tailored to different skill levels (1-5 for beginners, 6-10 for advancing players), helping golfers develop their game systematically.
Shipping & Delivery
Where do you ship from?
All orders ship from our headquarters at 3845 Despard Street, Baltimore, MD 43105, where our golf enthusiast team personally verifies each shipment.
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
- Free Economy Shipping: Free on orders over $50 via EMS (15-25 business days after processing)
Do you ship internationally?
Yes! We ship to most countries worldwide, excluding some Asian and remote regions. Our global reach brings high-performance golf equipment to players across the globe.
How is my order packaged?
Your golf clubs, bags, and delicate accessories are packed with professional care to prevent damage during transit, using secure packaging materials.
Returns & Exchanges
What is your return policy?
We offer a 15-day satisfaction guarantee. If you’re not completely happy with your purchase, you may return any item within 15 days of receipt for a full refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and details about the item(s) you wish to return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all processed securely for your peace of mind.
Is my payment information secure?
Absolutely. We use secure payment processing and never store your full payment details on our servers.
Account & Order Management
How can I track my order?
All orders include tracking information. You’ll receive tracking details via email once your order ships.
Can I change or cancel my order?
Orders can typically be modified or canceled within 1 hour of placement. After that, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Do you offer discounts for bulk orders?
We occasionally run special promotions, especially on our golf balls and apparel. For large quantity orders, please contact us directly for potential volume discounts.
Customer Support
How can I contact customer service?
Our customer service team can be reached at [email protected]. We typically respond within 24 hours.
Do you offer product recommendations?
Yes! Our team of golf enthusiasts would be happy to recommend equipment based on your skill level and needs. Just contact us with details about your game and what you’re looking to improve.
Still have questions? Don’t hesitate to reach out to our friendly customer service team. At Golfers Edge Store, we’re committed to helping you elevate your game with premium equipment and exceptional service.